FAQ

Our anti-slip saddle pads feature specialized technology that prevents shifting during riding. We offer different types including Anti-Slip Dressage Saddle Pads, Anti-Slip GP/Jump Saddle Pads, and Anti-Slip Satin Saddle Pads, each designed with unique non-slip properties for specific riding disciplines.

Yes, we have a dedicated Ceramic Technology Products line. These items incorporate ceramic-infused materials that provide enhanced performance benefits such as improved temperature regulation and durability.

Our boot collection includes Brushing Boots, Cold Water Boots & Ice Boots, Eventing Boots, and Country Boots & Yard Boots, each designed for specific purposes and riding activities.

You can create an account during the checkout process. Having an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.

Orders cannot be modified once they’ve been placed as we process them quickly to ensure fast delivery. Please review your order carefully before completing your purchase.

Yes, we ship globally! However, please note that deliveries to some parts of Asia and remote areas may not be available due to logistical constraints.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely. We use industry-standard encryption to protect your payment information and ensure secure transactions.

Your card will be charged when your order is processed, which typically occurs within 1-2 business days of placing your order.

We offer two main shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx, delivering within 10-15 days after shipping
• Free Shipping: For orders over $50 via EMS, delivering within 15-25 days after shipping

All orders are processed within 1-2 business days from our Milwaukee-based facility before shipping.

Yes, you’ll receive a confirmation email with tracking information as soon as your order ships, allowing you to monitor its journey to your doorstep.

Due to logistical constraints, deliveries to some parts of Asia and remote areas may not be available. If you have questions about your specific location, please contact our customer service team.

We accept returns within 15 days of receipt of your items. Products must be in original condition with tags attached.

Please contact our customer service team at [email protected] to initiate a return and receive instructions.

Customers are responsible for return shipping costs unless the return is due to our error or defective products.