At Premier Equine Store, we understand that finding the perfect fit for both you and your equine partner is essential. Just as we’re committed to providing premium quality equestrian gear, we’re equally dedicated to ensuring your complete satisfaction with every purchase.

Key Return Information

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags attached
  • Return Shipping: Customer responsible for return shipping costs
  • Refund Processing: 5-7 business days after we receive your return

Our Return & Exchange Process

Step 1: Review Eligibility

Before initiating a return, please ensure:

  • You’re within the 15-day return window from your delivery date
  • The item is in its original condition – unused, unwashed, and with all tags attached
  • You have your original order confirmation or packing slip

Step 2: Initiate Your Return Request

Contact our customer service team to request a return authorization. You can use the template below or email us directly at [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Premier Equine Store Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Order Date: [Order Date] Product(s) to Return: [Product Name(s) and SKU if available] Reason for Return: [Size Issue, Color Preference, etc.] Preferred Resolution: [Refund / Exchange for (specific product)] I confirm that the item(s) are unused and in original condition with all tags attached. Please provide return instructions and authorization. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Step 3: Package and Ship Your Return

Once you receive return authorization:

  • Securely package the item(s) in their original packaging
  • Include your order confirmation or a note with your order number
  • Ship to our returns address (provided in your authorization email)
  • We recommend using a trackable shipping service and retaining your tracking number

Step 4: Processing Your Return

Once we receive and inspect your return:

  • You’ll receive an email confirmation that your return has been processed
  • Refunds will be issued to your original payment method within 5-7 business days
  • For exchanges, we’ll ship your replacement item once the return is processed

Refund Information

Refunds are processed to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days
  • PayPal: 3-5 business days
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • All Helmets – Due to safety regulations and hygiene concerns
  • Bandages & Bandage Wraps – For hygiene reasons once packaging is opened
  • Cold Water Boots & Ice Boots – Once removed from original packaging
  • Any items that show signs of use, wear, or have been removed from original packaging in a way that prevents resale

We appreciate your understanding that these restrictions help ensure the safety and quality standards our equestrian community relies on.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We’ll arrange for a replacement or refund and cover all associated shipping costs.

International Returns

As we serve customers globally (excluding some Asian and remote regions), international returns follow the same process. Please note:

  • You are responsible for return shipping costs and any customs fees
  • Refunds will be issued in your original payment currency
  • Processing times may be slightly longer for international returns

Need Assistance?

Our customer service team, comprised of fellow equestrians, is here to help with any return or exchange questions.

Email: [email protected]

Address: 2204 Hartland Avenue, Milwaukee, US 53202

We’re committed to resolving any concerns promptly, allowing you to focus on what matters most – your equestrian journey.

Thank you for trusting Premier Equine Store for your equestrian needs. We’re honored to be part of your riding journey.

© Premier Equine Store. All rights reserved. | Trusted by riders worldwide for premium equestrian equipment and secure shopping experiences.