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Shipping Information
At Premier Equine Store, we understand that timely delivery is crucial for your equestrian needs. Our team works diligently to process and ship your orders as quickly as possible.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
| Shipping Method | Cost | Delivery Time | Carrier |
|---|---|---|---|
| Standard Shipping | $12.95 | 10-15 business days after shipment | DHL or FedEx |
| Free Shipping | FREE (Orders over $50) | 15-25 business days after shipment | EMS |
International Shipping Note: We ship globally, excluding some Asian countries and remote regions. Please note that customs fees, import duties, and taxes are the responsibility of the customer and are not included in the shipping cost.
Returns & Exchanges
Your satisfaction is our priority. We want you to be completely happy with your Premier Equine purchase. If for any reason you’re not satisfied, we’re here to help.
Key Return Information
- Return Window: 15 days from delivery date
- Condition: Items must be unused, in original packaging with all tags attached
- Return Shipping: Customer is responsible for return shipping costs
- Refund Processing: 5-7 business days after we receive your return
Our Return & Exchange Process
Step 1: Review Eligibility
Before initiating a return, please ensure:
- You’re within the 15-day return window from your delivery date
- The item is in its original condition – unused, unwashed, and with all tags attached
- You have your original order confirmation or packing slip
Step 2: Initiate Your Return Request
Contact our customer service team to request a return authorization. You can email us directly at [email protected] using the template below:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Premier Equine Store Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number] Order Date: [Order Date] Product(s) to Return: [Product Name(s) and SKU if available] Reason for Return: [Size Issue, Color Preference, etc.] Preferred Resolution: [Refund / Exchange for (specific product)]
I confirm that the item(s) are unused and in original condition with all tags attached.
Please provide return instructions and authorization.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number (optional)]
Step 3: Package and Ship Your Return
Once you receive return authorization:
- Securely package the item(s) in their original packaging
- Include your order confirmation or a note with your order number
- Ship to our returns address (provided in your authorization email)
- We recommend using a trackable shipping service and retaining your tracking number
Step 4: Processing Your Return
Once we receive and inspect your return:
- You’ll receive an email confirmation that your return has been processed
- Refunds will be issued to your original payment method within 5-7 business days
- For exchanges, we’ll ship your replacement item once the return is processed
Refund Information
Refunds are processed to your original payment method with the following timelines:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days
- PayPal: 3-5 business days
Please note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility.
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- All Helmets – Due to safety regulations and hygiene concerns
- Bandages & Bandage Wraps – For hygiene reasons once packaging is opened
- Cold Water Boots & Ice Boots – Once removed from original packaging
- Any items that show signs of use, wear, or have been removed from original packaging in a way that prevents resale
We appreciate your understanding that these restrictions help ensure the safety and quality standards our equestrian community relies on.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. We’ll arrange for a replacement or refund and cover all associated shipping costs.
International Returns
As we serve customers globally (excluding some Asian and remote regions), international returns follow the same process. Please note:
- You are responsible for return shipping costs and any customs fees
- Refunds will be issued in your original payment currency
- Processing times may be slightly longer for international returns
Need Assistance?
Our customer service team, comprised of fellow equestrians, is here to help with any shipping, return, or exchange questions.
Email: [email protected]
Address: 2204 Hartland Avenue, Milwaukee, US 53202
We’re committed to resolving any concerns promptly, allowing you to focus on what matters most – your equestrian journey.
Thank you for trusting Premier Equine Store for your equestrian needs. We’re honored to be part of your riding journey.