Term and Conditions

Thank you for choosing Premier Equine Store for your equestrian needs. These Terms and Conditions govern your use of our website and services. By accessing our website or making a purchase, you agree to be bound by these terms.

1. User Obligations and Responsibilities

Account Information

When creating an account or placing an order, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

Acceptable Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to any part of our website
• Interfere with the proper functioning of our website
• Submit false or misleading information

Age Requirement

You must be at least 18 years old to make purchases on our website. By placing an order, you confirm that you meet this age requirement.

2. Products and Services Description

Product Information

We strive to provide accurate product descriptions, images, and specifications. However, slight variations may occur due to manufacturing processes or photographic limitations.

Product Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you and provide alternatives or a full refund.

Safety Equipment

For safety reasons, helmets and certain protective gear cannot be returned once purchased, except in cases of manufacturing defects. Please ensure proper fit before use.

3. Order and Payment Terms

Order Process

Placing an item in your cart does not reserve that item. Orders are only confirmed once payment is processed and you receive an order confirmation email.

Pricing and Payment

All prices are listed in US dollars. We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Order Processing and Shipping

Orders are processed within 1-2 business days after payment confirmation. We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days after shipment)

We ship globally, excluding some Asian countries and remote regions. Customers are responsible for any customs fees, import duties, and taxes.

4. Returns, Refunds, and Exchanges

Return Policy

We accept returns within 15 days of delivery, provided items are:

• Unused and in original condition
• In original packaging with all tags attached
• Accompanied by the original order confirmation

Non-Returnable Items

For health and safety reasons, the following cannot be returned:

• All helmets
• Bandages & bandage wraps (once packaging is opened)
• Cold water boots & ice boots (once removed from original packaging)
• Any items showing signs of use or wear

Refund Process

Refunds are issued to the original payment method within:

• Credit/Debit Cards: 5-7 business days
• PayPal: 3-5 business days

Original shipping fees are non-refundable, and customers are responsible for return shipping costs.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hours of delivery. We will arrange for a replacement or refund and cover all associated shipping costs.

5. Intellectual Property

Website Content

All content on this website, including text, graphics, logos, images, and software, is the property of Premier Equine Store and protected by intellectual property laws.

Use Restrictions

You may not reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.

6. Limitation of Liability

Product Use

Premier Equine Store is not liable for injuries or damages resulting from improper use of our products. Customers are responsible for ensuring proper fit and usage according to manufacturer guidelines.

Website Operation

We strive to maintain uninterrupted website access but are not liable for temporary unavailability due to technical issues beyond our control.

Maximum Liability

Our maximum liability to you for any claim related to your use of our website or products is limited to the purchase price of the product in question.

7. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data.

8. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved through good faith negotiations or in the courts of Milwaukee, Wisconsin.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website constitutes acceptance of any changes.

Thank you for trusting Premier Equine Store. We’re honored to be part of your equestrian journey.

© Premier Equine Store. All rights reserved. | Trusted by riders worldwide for premium equestrian equipment and secure shopping experiences.